Refund policy

I am not your lawyer. This draft matches your 15-day window, defect/shipping-damage-only returns, and the same product limits as the Terms: compatibility is not perfect clarity, Z80.3 is not ballistic, scratch-resistant is not scratch-proof, misuse is on the buyer.

Refund & Return Policy
Effective Date: September 15, 2026

This policy is part of the Flight Series Eyewear Terms of Service. If there is a conflict about refunds, returns, or replacements, this policy controls those topics. Product performance, “compatibility,” aviation use, and limitation of liability are also governed by the Terms of Service.

1. Eligibility and 15-day window
You may request a return within 15 days after you receive the product.

We accept a return only if all of the following are true:

  • The product is damaged in transit or has a manufacturing defect caused by us
  • Except for that transit damage or defect, the product is otherwise in original condition
  • You provide proof of purchase (order number or receipt)
  • You contact us within the 15-day window and follow the process below

We do not accept returns for:

  • Change of mind, wrong style, or “I don’t like the look”
  • Fit preference after the pair has been worn, unless required by law
  • Damage from misuse, improper cleaning, heat, chemicals, bags, headsets, drops, modification, or normal wear
  • Scratches, smudges, coating wear, or haze that occur after delivery
  • Screen appearance you dislike after testing (dimming, rainbowing, or angle-related darkening). “Compatible,” “MFD compatible,” and “Pilot Polarized” do not mean 100% screen clarity

Late requests will be denied except where law requires otherwise.

2. Adult purchasers
Products are sold for purchase and use by persons 18 or older. You are responsible for keeping them away from children. We are not responsible for injury or damage from use by minors.

3. What is and is not a defect
A manufacturing defect means a fault present when the product left us (for example, a lens or frame that fails to meet our intended ANSI Z80.3 sunglasses construction under normal first use).

These are not defects:

  • Polarized-lens interaction with a particular MFD, LCD, phone, tablet, or windshield, including dimming at certain angles
  • Failure to perform as certified aviation gear, ballistic gear, laser protection, or occupational safety eyewear (the products are none of those)
  • Scratch-resistant or smudge-resistant coatings that still scratch, smear, or wear
  • Damage after you receive the pair

4. Care and misuse
To preserve the product:

  • Do not expose it to extreme heat (including a dashboard or aircraft deck), harsh chemicals, or unnecessary impact
  • Do not modify, repair, or swap parts
  • Clean only with a microfiber cloth; rinse grit off before wiping
  • Do not use shirts, paper towels, or solvents

Damage from failing those steps is not covered. Compromising the integrity of the frames or lenses voids return eligibility except where law says otherwise.

5. How to start a return
Email support@flightserieseyewear.com within 15 days of delivery. Include:

  1. Order number
  2. Description of the issue
  3. Clear photos of the product and packaging (and the shipping label if transit damage is claimed)

We will tell you whether to send the item back and where. Do not return a product without our instructions. We may refuse a package that arrives without authorization, without proof of purchase, or in a condition inconsistent with your claim.

6. Return shipping
You pay return shipping unless we confirm the item was damaged in transit or is defective from us. We recommend a trackable method. Risk of loss on an unauthorized or untracked return is yours.

7. Refunds
After we receive and inspect the item, we will approve or deny the refund. If approved, we refund the product price to the original payment method within 5–10 business days after approval (card networks may take longer to post).

Original outbound shipping is not refundable unless the item was damaged in transit or is defective from us, or law requires it. We do not refund “compatibility” dissatisfaction.

8. Replacements and exchanges
We do not offer automatic style exchanges. If a transit-damaged or defective item is approved, we may, at our option:

  • Refund the product price, or
  • Replace the same item if in stock

If you want a different model after an approved refund, place a new order.

9. Lost or undelivered packages
See the Shipping Policy. We may replace a confirmed lost or undelivered order one time if you provided a correct address, give reasonable proof of non-delivery, and show reasonable efforts to locate the package. We are not responsible for carrier delay or loss after a correct handoff, except for that one-time replacement option or as required by law.

10. Limits
To the maximum extent permitted by law:

  • Our obligation on an approved claim is limited to refund of the amount you paid for that product, or replacement of that product
  • We are not liable for consequential, incidental, or special losses (including extra flights, rental aircraft, missed work, or replacement gear you bought elsewhere)
  • We are not responsible for carrier delays outside our control

11. Force majeure
We are not liable for delay or loss caused by events beyond our reasonable control, including weather, disasters, strikes, carrier disruption, war, epidemic, or utility failure.

12. Contact
support@flightserieseyewear.com